Responsible Gaming
at hybet

1 Our Commitment to Safe Play

hybet was built on the principle that online gaming should be a source of entertainment, not a source of harm. As Bangladesh's trusted online casino and sports betting platform, we recognise that a small percentage of players may develop unhealthy gambling habits — and we take that responsibility extremely seriously.

Our responsible gaming framework is not a compliance checkbox. It is a genuine, operational commitment backed by real tools that every hybet player can access from within their account settings at any time. We have designed the platform so that protective tools are easy to find and immediate in their effect — because when a player needs help, they should not have to search for it.

hybet's responsible gaming programme is built around four core principles:

• Prevention: Educating players about the risks of gambling before problems develop, through clear information, session reminders, and transparent display of odds.
• Protection: Providing robust tools — deposit limits, loss limits, time-outs, and self-exclusion — that give players direct, immediate control over their gambling behaviour.
• Early Intervention: Monitoring account activity for behavioural indicators of problem gambling and proactively reaching out to players who may be at risk.
• Support: Ensuring that players who need help can access it quickly, without judgment, through our support team and through guidance on specialist support resources.

2 Age Restriction & Verification

hybet operates a strict minimum age policy. All players must be at least 18 years of age to register an account, make a deposit, or participate in any real-money gaming activity on the platform. This policy is non-negotiable and is enforced through a mandatory Know Your Customer (KYC) identity verification process.

2.1 KYC Age Verification

Upon registration, all hybet players are required to submit valid identity documentation to verify their age and identity. Accepted documents for Bangladeshi players include:

• National Identity Card (NID) — the primary accepted document for Bangladeshi citizens
• Valid passport (international players or Bangladeshi citizens with a passport)
• Government-issued driver's licence displaying date of birth

Until identity and age verification is complete, withdrawals remain suspended and deposit limits may apply. hybet reserves the right to request additional documentation at any point if there is any doubt about a player's age or identity.

2.2 Underage Gambling Prevention

If hybet has reasonable grounds to believe that a player may be under the age of 18, the account will be suspended immediately pending identity verification. Any funds deposited by an underage player will be returned, and no winnings will be paid. hybet takes this matter extremely seriously and cooperates fully with any authority investigating underage gambling.

2.3 Protecting Minors in Your Household

If you share a device or computer with younger family members, we strongly recommend using parental control software to prevent minors from accessing online gambling sites. You should also ensure that your hybet account credentials — your username, password, and any saved payment details — are never accessible to anyone under 18 in your household.

3 Deposit Limits & Budget Controls

One of the most effective ways to keep gambling within safe boundaries is to set firm limits on how much money you deposit into your hybet account. hybet makes this straightforward by offering flexible deposit limit settings that you can adjust from within your account at any time.

3.1 Available Limit Types

3.2 How Limits Work

Deposit limits take effect immediately when you set them. Reducing a limit is actioned right away — it cannot be increased again for a mandatory cooling-off period of at least 24 hours, giving you time to reflect before loosening any restriction you have previously set. This cooling-off period is a deliberate design choice: it ensures that limits serve as genuine protective barriers, not merely advisory figures.

3.3 Loss Limits

In addition to deposit limits, hybet offers loss limits — a cap on the net amount you can lose within a defined time window. Once your net losses reach the limit you have set, further real-money play is temporarily suspended until the limit period resets. Loss limits are particularly useful for players who want to manage the financial impact of an unlucky session.

4 Time-Out & Cool-Off Periods

Sometimes the right move is simply to step away from the platform for a defined period. hybet's time-out feature allows you to suspend your account for a short, pre-set duration — giving you space to reset without permanently closing your account.

4.1 Available Time-Out Durations

• 24 Hours: A one-day break, ideal when you feel you have played for too long in a single day or simply want a short reset.
• 7 Days: A one-week pause, recommended if you notice your gambling has felt more compulsive or less enjoyable than usual during the past week.
• 30 Days: A one-month cool-off, suitable for players who want a meaningful extended break while keeping their account open for future use.
• Custom Duration: Contact our responsible gaming team to request a bespoke time-out period — for example, 90 days or 6 months — if the standard options do not meet your needs.

4.2 What Happens During a Time-Out

While a time-out is active, you will be unable to log in to your hybet account, make deposits, place bets, or access any real-money games. Any pending withdrawal requests submitted before the time-out was activated will continue to be processed normally. Marketing communications will be paused for the duration of the time-out.

4.3 Reality Checks

For players who want to remain active but stay aware of their session duration and spend, hybet offers reality check notifications. These are periodic on-screen reminders — appearing at intervals you choose, such as every 30 minutes or every hour — that display a summary of your current session: how long you have been playing, how much you have deposited in the session, and your net win or loss position. Reality checks are a light-touch tool designed to prevent the time-distortion effect that extended gambling sessions can create.

5 Self-Exclusion Programme

Self-exclusion is the strongest player protection tool available on the hybet platform. It is designed for players who feel that they have lost control of their gambling behaviour and need a firm, enforced break — not just a voluntary pause they could easily reverse.

5.1 How Self-Exclusion Works

When you request a self-exclusion, hybet will permanently close your account for the duration of the exclusion period. You will be unable to register a new account during this time. Our team actively works to prevent self-excluded players from circumventing their exclusion by creating new accounts with different credentials. Any account detected as belonging to a self-excluded player will be closed immediately and any deposited funds returned.

5.2 Self-Exclusion Durations

• 6 Months: A medium-term exclusion for players who recognise a short-term problem and want a meaningful enforced break.
• 1 Year: A longer exclusion period, recommended for players whose gambling has significantly impacted their finances or personal life.
• 5 Years: A long-term exclusion for players with a persistent gambling problem who need an extended enforced break.
• Permanent / Lifetime: A permanent self-exclusion with no expiry date. This option is available to any player upon request and is irrevocable except through a formal reinstatement process after a minimum of 5 years.

5.3 Requesting Self-Exclusion

To request a self-exclusion, contact our responsible gaming team directly by email at [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and the exclusion duration you are requesting. All self-exclusion requests are treated with the highest level of urgency and confidentiality. Your account will be suspended within one hour of your request being received.

5.4 After Self-Exclusion

At the end of a non-permanent self-exclusion period, your account will not be automatically reactivated. You must contact our support team and complete a reinstatement process that includes a responsible gaming review. This cooling-off step ensures that reinstatement is a deliberate, considered decision rather than an impulsive one made in the moment the exclusion expires.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop unhealthy gambling habits do not realise it until the consequences — financial, social, or emotional — have already become significant. Knowing the warning signs early gives you the best chance of addressing the issue before it escalates.

The following are common indicators that gambling may be becoming a problem. This list is not exhaustive, and not every indicator applies to every situation — but if several of these resonate with your experience, we strongly encourage you to use the tools described on this page or to contact our support team.

If you recognise three or more of the above signs in your own behaviour, we encourage you to pause and use one of hybet's protective tools — at minimum, set a deposit limit or activate a time-out period. If you recognise five or more, please consider requesting a self-exclusion and reaching out to professional support organisations for guidance.

7 Self-Assessment Questionnaire

The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly and privately — this questionnaire is for your own reflection only and is not submitted to hybet. If you answer "Yes" to three or more questions, we strongly recommend reviewing the support options described in Section 8.